Transformational Leadership in Care: Zoe Smith's Inspiring Turnaround Story
Zoe Smith shares how strong leadership turned a struggling care service around. From serious concerns to a "Good" CQC rating, hear how staff empowerment, proper training, and person-centered care made all the difference.
Join Zoe Smith as she recounts her powerful journey of leadership and transformation in the care sector. Faced with serious concerns and external scrutiny, Zoe led her team through a period of growth and renewal—boosting staff confidence, implementing person-centered care plans, and earning praise from service users, families, and inspectors alike. A true story of compassionate leadership, resilience, and real change.
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