Zoe Smith shares her journey of leading a failing home care service to success in under five months. Discover the leadership strategies, staff training, and determination that transformed the service from failure to "Good" in CQC inspections.
In this episode, Zoe Smith recounts her experience managing a failing home care service and how she turned it around in under five months. Faced with serious concerns from the Care Quality Commission (CQC), Zoe implemented rigorous staff training, hands-on leadership, and close collaboration with local authorities to ensure high-quality care. She discusses the importance of leading by example, fostering team confidence, and creating a culture of accountability and support. This powerful story highlights how leadership, purpose, and a clear mission can turn challenges into success.
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